All orders are dispatched inside insulated cardboard boxes using a 24 hour courier service.
It is imperative that someone is at home to receive the order or strict instructions are provided as to where to leave it in the event that you are not home.
Because the goods are chilled they can not be sent back to the depot for redelivery.
Our courier will try to leave them with a neighbour if you are out, or leave them in a suitable place. But they are not allowed to leave them on the doorstep or in a bin.
Please be aware that failure to comply will result in you not getting your order and we will not be able to issue refunds.
Wherever possible, and assuming that we have the products in stock:
- All orders placed before 12pm will be dispatched the same working day.
- Orders placed after 12pm will be sent on the next working day.
- All orders placed before 12pm on Friday will be dispatched on Monday for delivery on Tuesday unless the buyer has requested a Saturday delivery.